Sometimes I’ll get a new application, drag it into the Applications folder, and launch it… or try to launch it anyway. It seems to be starting, but then nothing happens. No windows; no complaints – just nothing.

Sometimes I’ll run an application, and ask it to check for updates, and instead I’ll get a notice about that the app cannot update because it’s running from the wrong location – it’s not properly installed, or so it thinks. Yet there it is, sitting in the applications folder.

Turns out these are the same thing. Something is happening with drag-n-drop installation that confuses the finder. It’s been going on for a decade at least. Some folks never see this; some of us see it every now and then.

So you write the publisher and 1) it works fine for them; 2) no one else has reported this; and 3) try reinstalling it.

Have you been around that block a time or two?

If so, try moving the application. Go to the app in the finder. Command click and hold on it, and drag it to your desktop. Let go of the mouse button. Next Command click and drag it back to its original location.

Most of the time, it will run. Most of the time it can suddenly update itself.

Command-click-and-drag is a finder trick to move a file, instead of copy it, to a new location. 

Works for me!  Good luck.

Tracy